Returns & Refunds
Returns and Refunds
Any returns or refunds must be requested by the customer at webshop-returns@duk.kyocera.com.
This must be no later than 28 days from the date of delivery.
Any return must include all parts, peripherals and manuals that arrived with the product and be returned in its original packaging.
No refunds shall be processed whereby the customer is responsible for damage to the product, inclusive of attempts to repair or alter the product.
Returns and refunds may only be processed alongside a valid proof of purchase, for example receipt from the Kyocera WebShop.
For consumer purchases, the Customer’s rights as outlined by the Consumer Rights Act 2015 shall be respected in reference to returns and refunds.