Shop FAQs
Orders, Delivery and Returns
How long does delivery take?
Delivery is next day, but may be effected by events outside of our control.
Can I return a product?
Any returns must be requested by the customer at webshop-returns@duk.kyocera.com.
This must be no later than 28 days from the date of delivery.
Any return must include all parts, peripherals and manuals that arrived with the product and be returned in its original packaging.
What should I do if my item arrives damaged?
If the device arrives damaged, please email webshop-returns@duk.kyocera.com.
Please explain the nature of the damage and provide pictures if possible.